Terms and Conditions

Problem Solving Catalyst
Effective Date: 1 January 2026
Last Updated: 6 February 2026

Copyright Notice: Mirror Check™ workshop game, including all game mechanics, components, card designs, teaching methodologies, and intellectual property, is © 2026 Problem Solving Catalyst. All rights reserved. Unauthorised reproduction, distribution, or commercial use is strictly prohibited.

1. Introduction

These Terms and Conditions (“Terms”) govern your use of services provided by Problem Solving Catalyst (“we,” “us,” “our”) and your access to our website at www.problemsolvingcatalysts.co.uk (the “Website”).

By booking any service, purchasing any product, or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services or Website.

For legal enquiries, please contact: legal@problemsolvingcatalysts.co.uk

2. Services Provided

We provide business coaching and consulting services to service providers in the United Kingdom, including but not limited to:

  • The Pricing Lab: Intensive 3-hour 1-2-1 sessions focused on pricing strategy, value assessment, and addressing self-sabotage patterns (£500)
  • General 1-2-1 Coaching Sessions: Individual coaching sessions for other business challenges (priced per enquiry form submission)
  • Mirror Check Workshops: Group workshops delivered in person at various UK locations
  • Digital Products: Books, templates, and downloadable resources
  • Online Tools: Access to web-based business tools including Testafy

These Terms apply to all services unless otherwise specified in a separate written agreement.

3. Booking and Confirmation

3.1 Booking Process

  • The Pricing Lab bookings: Made through our Website using the Amelia booking system
  • General 1-2-1 sessions: Require completion of enquiry form; pricing quoted based on your specific needs
  • Workshop bookings: Made through Eventbrite or our Website
  • You must provide accurate and complete information when booking
  • Bookings are subject to availability
  • We reserve the right to refuse service to any individual at our discretion

3.2 Confirmation

  • You will receive email confirmation of your booking within 24 hours
  • It is your responsibility to check confirmation details for accuracy
  • If you do not receive confirmation, contact us immediately at legal@problemsolvingcatalysts.co.uk

3.3 Age Requirement

  • You must be at least 18 years old to book our services
  • By booking, you confirm you have the legal capacity to enter into this agreement

4. Pricing and Payment

4.1 Pricing

  • All prices are stated in British Pounds Sterling (£ GBP)
  • Prices are inclusive of VAT where applicable
  • We reserve the right to change prices at any time without notice
  • Prices confirmed at time of booking will be honoured

4.2 Payment Methods

  • Payments are processed through Stripe, our third-party payment processor
  • We accept major debit and credit cards via Stripe
  • Payment is required in full at time of booking unless otherwise agreed in writing
  • By providing payment details, you confirm you are authorised to use the payment method

4.3 Payment Terms

  • The Pricing Lab (£500): Payment in full required at time of booking
  • General 1-2-1 Sessions: Payment terms specified in your custom quote; typically payment in full required before session
  • Mirror Check Workshops: Payment in full required at time of ticket purchase via Eventbrite or our Website
  • Digital Products: Payment in full required before download access is granted

4.4 Failed Payments

  • If payment fails, your booking may be cancelled
  • You are responsible for any bank charges or fees associated with failed payments
  • We reserve the right to suspend access to services until payment is received

4.5 Currency

  • All transactions are processed in GBP
  • If paying from outside the UK, your bank may apply currency conversion fees

5. Cancellation and Refund Policy

5.1 Cancellation by Client

The Pricing Lab and General 1-2-1 Sessions:

  • Cancellations made more than 48 hours before scheduled session: Full refund minus 10% administrative fee
  • Cancellations made 24-48 hours before scheduled session: 50% refund
  • Cancellations made less than 24 hours before scheduled session: No refund
  • Rescheduling is permitted once without charge if requested more than 48 hours in advance

Mirror Check Workshops:

  • Cancellations made more than 14 days before workshop date: Full refund minus 10% administrative fee
  • Cancellations made 7-14 days before workshop: 50% refund
  • Cancellations made less than 7 days before workshop: No refund
  • Tickets are non-transferable unless agreed in writing

Digital Products:

  • No refunds once download access has been provided
  • If technical issue prevents download, contact us within 48 hours for resolution or refund

5.2 No-Shows

  • Failure to attend a booked session or workshop without prior cancellation will result in forfeiture of full payment
  • No refunds will be issued for no-shows
  • Exceptions may be made for genuine emergencies (e.g., serious illness, bereavement, accident) at our sole discretion
  • Evidence may be required to support emergency circumstances

5.3 Cancellation by Us

  • We reserve the right to cancel any booking with reasonable notice
  • If we cancel, you will receive a full refund within 14 days
  • We are not liable for any consequential losses arising from our cancellation
  • Reasons for cancellation may include but are not limited to: illness, venue unavailability, insufficient bookings, force majeure

5.4 Refund Processing

  • All refunds will be processed to the original payment method within 14 days of cancellation
  • Refunds are processed through Stripe and may take 5-10 business days to appear in your account
  • We are not responsible for delays caused by your bank or payment provider

6. Rescheduling

6.1 Client-Initiated Rescheduling

  • The Pricing Lab and General 1-2-1 Sessions: One free reschedule permitted if requested more than 48 hours in advance
  • Additional rescheduling requests may incur a £50 administrative fee
  • Rescheduling must be to a date within 90 days of original booking

6.2 Our Rescheduling

  • We may need to reschedule due to unforeseen circumstances
  • We will provide at least 48 hours’ notice where possible
  • Alternative dates will be offered
  • If no suitable alternative date can be agreed, a full refund will be provided

7. Service Delivery

7.1 Location and Format

  • The Pricing Lab: 3-hour intensive session delivered remotely via video call (Zoom or similar platform) unless otherwise agreed
  • General 1-2-1 Sessions: Format and duration specified in your custom quote; typically delivered remotely
  • Mirror Check Workshops: Delivered in person at venues across the UK as specified on booking
  • Technical requirements for remote sessions are your responsibility

7.2 Session Duration

  • Sessions will run for the advertised duration
  • We reserve the right to end sessions at the scheduled time
  • Extensions may be offered at our discretion but are not guaranteed

7.3 Recording and Photography

  • You may not record sessions without our prior written consent
  • We may record sessions for quality and training purposes with your consent
  • Recordings remain our property and may not be shared or distributed
  • Mirror Check Workshops: Photography of game components, cards, or materials is strictly prohibited
  • Personal photographs for social media sharing (showing yourself at the workshop without game details) are permitted
  • Any unauthorised recording or photography may result in immediate removal from the workshop without refund

7.4 Materials

  • Any materials provided are for your personal use only
  • Materials are protected by copyright and may not be reproduced, distributed, or used commercially
  • Digital materials may not be shared with third parties
  • Workshop Handouts: Printed takeaway materials (e.g., worksheets, pricing templates) are provided for your personal business use only and may not be reproduced or distributed
  • Game Components: All physical game components (cards, tokens, wheels, etc.) remain the property of Problem Solving Catalyst and may not be photographed, reproduced, or replicated in any format

8. Client Responsibilities

8.1 Engagement

  • You are responsible for actively participating in sessions
  • You must complete any preparation work or assignments as requested
  • Results depend on your commitment and implementation

8.2 Information Accuracy

  • You must provide accurate and truthful information
  • You are responsible for any consequences arising from false or misleading information

8.3 Professional Relationship

  • Our relationship is professional coaching/consulting only
  • We do not provide legal, financial, or medical advice
  • You should seek appropriate professional advice where necessary

8.4 Behaviour

  • You must conduct yourself professionally and respectfully
  • We reserve the right to terminate services immediately for abusive, threatening, or inappropriate behaviour
  • No refund will be provided if services are terminated due to your misconduct

9. Intellectual Property

9.1 Ownership

  • All content, materials, frameworks, and methodologies remain our intellectual property
  • Our trademarks, logos, and branding are protected
  • You receive a limited, non-exclusive, non-transferable licence to use provided materials for personal business purposes only

9.2 Restrictions

  • You may not copy, modify, distribute, sell, or lease any part of our services or materials
  • You may not reverse engineer or attempt to extract source code from our tools
  • You may not remove copyright or proprietary notices

9.3 Mirror Check Workshop Protection

  • The Mirror Check workshop game, including all game mechanics, card designs, scoring systems, trap cards, consequence wheel, client scenarios, and teaching methodologies, is proprietary intellectual property created and owned exclusively by Problem Solving Catalyst
  • All rights reserved
  • Workshop participants receive a personal, non-commercial experience only
  • No participant may:
    • Copy, reproduce, or recreate the game or any of its components
    • Use the game mechanics, card content, or teaching framework for their own workshops or training
    • Photograph, record, or document game materials for reproduction purposes
    • Create derivative works based on the Mirror Check system
    • Distribute or share game materials in any format
  • Any unauthorised use, reproduction, or commercial exploitation of Mirror Check materials constitutes intellectual property infringement and will be subject to legal action
  • This protection applies to all formats: physical game components, digital versions, teaching materials, and workshop delivery methods

9.4 Client Content

  • You retain ownership of any content you provide to us
  • By providing content, you grant us a licence to use it for service delivery purposes
  • We will not share your confidential business information without consent

10. Confidentiality

10.1 Our Commitment

  • We treat all client information as confidential
  • Information shared in sessions will not be disclosed to third parties except where legally required
  • We implement appropriate security measures to protect your information

10.2 Exceptions

  • We may disclose information if required by law or court order
  • We may disclose information if we believe disclosure is necessary to prevent harm
  • Anonymised case studies may be used for marketing purposes with identifying details removed

10.3 Data Protection

  • We comply with UK GDPR and Data Protection Act 2018
  • See our Privacy Policy for detailed information on data processing

11. Limitation of Liability

11.1 Service Nature

  • Our services are coaching and consulting in nature
  • We provide guidance, frameworks, and support
  • Results depend on your individual circumstances, effort, and implementation
  • We do not guarantee specific outcomes or results

11.2 Professional Advice

  • Our services do not constitute legal, financial, medical, or other professional advice
  • You should seek appropriate professional advice where necessary
  • We are not responsible for decisions you make based on our guidance

11.3 Liability Cap

  • To the maximum extent permitted by English law, our total liability to you for any claims arising from our services is limited to the amount you paid for those services
  • This limitation applies to all causes of action in aggregate

11.4 Excluded Losses

We are not liable for:

  • Loss of profits, revenue, or business opportunities
  • Loss of anticipated savings
  • Loss of data or information
  • Indirect, consequential, or special losses
  • Any losses arising from your failure to implement recommendations

11.5 Legal Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under English law

11.6 Consumer Rights

  • These Terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015
  • Services will be provided with reasonable care and skill
  • If services are not provided as described, you may be entitled to remedies under consumer protection law

12. Force Majeure

12.1 Definition

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God (floods, earthquakes, storms, pandemic)
  • War, terrorism, civil unrest
  • Government action or restrictions
  • Strike or labour disputes
  • Fire, explosion, or accident
  • Telecommunications or internet failures
  • Supplier or subcontractor failures

12.2 Effect

  • Performance of affected obligations will be suspended during the force majeure event
  • We will use reasonable efforts to mitigate effects and resume performance
  • If force majeure continues for more than 30 days, either party may terminate the affected booking with a full refund

13. Data Protection and GDPR Compliance

13.1 Data Controller

  • Problem Solving Catalyst is the data controller for personal data we collect
  • We process data in accordance with UK GDPR and Data Protection Act 2018

13.2 Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract Performance: To provide services you have booked
  • Legitimate Interests: To improve services, send marketing communications (with opt-out), and prevent fraud
  • Legal Obligation: To comply with tax, accounting, and legal requirements
  • Consent: Where specifically requested (e.g., for marketing communications)

13.3 Data Collected

We collect and process:

  • Contact information (name, email, phone number)
  • Booking and payment information
  • Business information you provide during sessions
  • Website usage data (cookies, analytics)
  • Communications between us

13.4 Data Sharing

  • Payment processing: Stripe (payment processor)
  • Booking system: Amelia
  • Email communications: ConvertKit or similar
  • Analytics: Google Analytics
  • We do not sell your personal data to third parties

13.5 Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact: legal@problemsolvingcatalysts.co.uk

13.6 Data Retention

  • Booking and payment records: Retained for 7 years for tax and accounting purposes
  • Marketing communications: Until you unsubscribe
  • Session notes and materials: Retained for 3 years or until you request deletion
  • Website analytics: Anonymised data retained indefinitely

13.7 Security

  • We implement appropriate technical and organisational measures to protect your data
  • All payment data is processed securely through Stripe (PCI DSS compliant)
  • Access to personal data is restricted to authorised personnel only

13.8 Data Breaches

  • In the event of a data breach, we will notify you and the ICO as required by law
  • We will take immediate steps to mitigate harm and prevent future breaches

13.9 International Transfers

  • Your data is stored and processed within the UK or European Economic Area
  • If data is transferred outside the UK/EEA, appropriate safeguards will be in place

13.10 Cookies

  • Our Website uses cookies to improve functionality and user experience
  • See our Privacy Policy for detailed information on cookie usage
  • You can control cookies through your browser settings

For full details on data processing, see our Privacy Policy at www.problemsolvingcatalysts.co.uk/privacy-policy

14. Professional Standards and Conduct

14.1 Professional Membership

  • We operate in accordance with best practices for business coaching and consulting in the UK
  • We maintain professional indemnity insurance

14.2 Code of Conduct

We commit to:

  • Treating all clients with respect and dignity
  • Maintaining professional boundaries
  • Acting with integrity and honesty
  • Continuing professional development
  • Safeguarding client confidentiality

14.3 Complaints

  • If you are dissatisfied with our services, please contact legal@problemsolvingcatalysts.co.uk
  • We will investigate complaints promptly and respond within 14 days
  • If you remain dissatisfied, you may pursue alternative dispute resolution or legal remedies

15. Website Use

15.1 Acceptable Use

You agree to use our Website only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Website in any way that breaches applicable laws or regulations
  • Attempt to gain unauthorised access to our systems
  • Transmit malicious code, viruses, or harmful data
  • Collect data from the Website using automated means (scraping)
  • Impersonate another person or misrepresent your identity

15.2 User Accounts

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activity under your account
  • Notify us immediately of any unauthorised use

15.3 Availability

  • We aim to provide uninterrupted Website access but do not guarantee continuous availability
  • We may suspend access for maintenance, updates, or technical issues
  • We are not liable for losses arising from Website unavailability

16. Third-Party Services

16.1 Payment Processing

  • Payments are processed by Stripe, a third-party payment processor
  • Stripe’s terms and privacy policy apply to payment processing
  • We do not store complete payment card details

16.2 External Links

  • Our Website may contain links to third-party websites
  • We are not responsible for the content or practices of third-party websites
  • Use of third-party websites is at your own risk

16.3 Integration Services

  • We use third-party services for booking, email, and analytics
  • These services have their own terms and privacy policies
  • We select reputable providers but are not responsible for their actions

17. Marketing Communications

17.1 Consent

  • By providing your email address, you consent to receive service-related communications
  • You may opt in to receive marketing communications (newsletters, offers, updates)
  • Marketing consent can be withdrawn at any time

17.2 Unsubscribe

  • All marketing emails include an unsubscribe link
  • Unsubscribe requests will be processed within 48 hours
  • Service-related communications (booking confirmations, etc.) cannot be unsubscribed from

17.3 Frequency

  • We will not send excessive marketing communications
  • You can manage your preferences by contacting legal@problemsolvingcatalysts.co.uk

18. Testimonials and Case Studies

18.1 Use of Feedback

  • We may request feedback, testimonials, or reviews from clients
  • By providing a testimonial, you grant us permission to use it in marketing materials
  • Testimonials may be edited for length or clarity

18.2 Anonymisation

  • Case studies will be anonymised unless you provide explicit consent to use identifying information
  • We will not share confidential business details without your consent

18.3 Withdrawal

  • You may request removal of your testimonial at any time
  • We will remove it from new materials but cannot recall materials already distributed

19. Governing Law and Jurisdiction

19.1 English Law

  • These Terms are governed by the laws of England and Wales
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales

19.2 Consumer Protection

  • If you are a consumer, nothing in these Terms affects your statutory rights
  • Consumer Rights Act 2015 protections apply where relevant
  • If you are a consumer resident outside England, you may have additional protections under local law

19.3 Business Clients

  • If you are booking services as a business entity, you confirm you have authority to bind that business to these Terms
  • Business clients may have different statutory protections than consumers

20. Dispute Resolution

20.1 Informal Resolution

  • We encourage resolving disputes informally first
  • Contact legal@problemsolvingcatalysts.co.uk with concerns
  • We will make reasonable efforts to resolve disputes amicably

20.2 Alternative Dispute Resolution

  • If informal resolution fails, you may pursue mediation or alternative dispute resolution
  • Mediation costs will be shared equally unless otherwise agreed

20.3 Legal Action

  • Nothing in these Terms prevents you from pursuing legal remedies
  • For consumer disputes, you may also contact Trading Standards or Citizens Advice

21. Changes to Terms

21.1 Amendments

  • We reserve the right to update these Terms at any time
  • Changes will be posted on our Website with an updated “Last Updated” date
  • Continued use of services after changes constitutes acceptance

21.2 Notification

  • For material changes, we will provide reasonable notice via email or Website notification
  • Bookings made before changes will be governed by Terms in effect at time of booking

21.3 Review

  • You should review these Terms periodically
  • It is your responsibility to stay informed of any changes

22. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court:

  • That provision will be limited or eliminated to the minimum extent necessary
  • The remaining provisions will continue in full force and effect
  • The invalid provision will be replaced with a valid provision that most closely matches the intent

23. Waiver

  • Failure to enforce any provision of these Terms does not constitute a waiver
  • Waiver of any breach does not constitute waiver of subsequent breaches
  • All rights and remedies remain available unless explicitly waived in writing

24. Entire Agreement

  • These Terms, together with our Privacy Policy, constitute the entire agreement between you and Problem Solving Catalyst
  • These Terms supersede any prior agreements or understandings
  • Any modifications must be in writing and signed by both parties

25. Assignment

25.1 Your Rights

  • You may not assign or transfer your rights under these Terms without our written consent

25.2 Our Rights

  • We may assign or transfer our rights and obligations to another entity
  • We will notify you of any assignment that materially affects your rights
  • In the event of assignment, your rights under these Terms will continue

26. Notices

26.1 Contact Information

All legal notices, complaints, or formal communications should be sent to: Email: legal@problemsolvingcatalysts.co.uk

26.2 Effective Delivery

  • Notices sent by email are deemed delivered 24 hours after sending (if no delivery failure notification received)
  • You must ensure your email address is current and you check emails regularly

26.3 Your Contact Information

  • You are responsible for keeping your contact details up to date
  • We are not liable for communications sent to outdated contact information you provided

27. Survival

The following provisions survive termination of these Terms:

  • Payment obligations
  • Intellectual property provisions
  • Confidentiality obligations
  • Limitation of liability
  • Governing law and jurisdiction
  • Any provisions that by their nature should survive

28. Interpretation

28.1 Definitions

  • “We,” “us,” “our” refers to Problem Solving Catalyst
  • “You,” “your” refers to the client or Website user
  • “Services” includes all coaching, consulting, workshops, and digital products
  • “Website” refers to www.problemsolvingcatalysts.co.uk

28.2 Headings

  • Headings are for convenience only and do not affect interpretation

28.3 Language

  • These Terms are written in English
  • English language version prevails in case of translation discrepancies

29. Contact Information

For questions about these Terms or our services:

Email: legal@problemsolvingcatalysts.co.uk
Website: www.problemsolvingcatalysts.co.uk

For data protection enquiries, use the same email address.

For general customer service enquiries: hello@problemsolvingcatalysts.co.uk

30. Acknowledgement

By booking our services or using our Website, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You have the legal capacity to enter into this agreement
  • If booking on behalf of a business, you have authority to bind that business

Last Updated: 6 February 2026
Version: 1.0

Problem Solving Catalyst
www.problemsolvingcatalysts.co.uk

These Terms & Conditions comply with UK law including Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and general contract law principles. They are designed for coaching and consulting services delivered in England and Wales.