Business Operations Review
When you know something isn't right but can't pin down why, we examine a defined part of your business to find out what's getting in the way. See what you'll get.
Business Operations Consultancy
You know something isn't working.We help you find out why.
When work keeps falling back on you, important things get missed or your team spends too much time chasing information, we help uncover what's happening and find practical ways to put it right.
Start with a straightforward conversation. No obligation, and no need to have all the answers.
The problems
Does any of this sound familiar?
Running a business shouldn't mean having to keep everything in your head or constantly step in to keep things moving.
- 01Everything seems to come back to you.
- 02Important things get missed or delayed.
- 03Your team works hard, but things still don't run smoothly.
- 04You're constantly chasing information and updates.
- 05The same problems keep coming back.
You don't necessarily need more people or another piece of software. First, you need to understand what's causing the problem.
Business check
Where is your business getting stuck?
Answer four quick questions about how work gets done in your business. We'll suggest where it might be worth taking a closer look.
About 2 minutes. No account needed.
How we work
We get to the heart of the problem.
We don't arrive with a ready-made answer. We take the time to understand your business and how work actually happens.
01We listen
We find out what's frustrating you and what you'd like to change.
02We investigate
We talk to the people involved and see where work is breaking down.
03We work out what will help
We separate symptoms from causes and recommend practical improvements.
04We help put it right
If you'd like, we help make the changes.
05We make sure it works
Where agreed, we review the changes and adjust what's needed.
Services
Practical help for businesses that want things to work better.
Help putting improvements into practice
We help put the right changes in place, from better processes and clearer responsibilities to bespoke software designed around your business.
Any implementation work is agreed separately. There's no obligation to commission further work.
Tell us what's happeningA look at how we think
“I have to chase everyone to get things done.”
Before recommending a fix, we'd want to understand why work keeps coming back to the owner, where information is getting lost and what prevents the team from moving things forward.
Illustrative scenario
See what we'd investigate
- How is work assigned, and who's responsible for following it up?
- Where are updates and deadlines recorded?
- What happens when information is missing or someone is away?
The Business Operations Review
From constantly chasing work to knowing what's happening.
Customers need updates. Staff are chasing information. Important tasks depend on you remembering what's next.
We help find out why it's happening — and what would make your business run better.
01Find the problem
We speak to the people involved and look at how work moves through your business. We follow real examples to find where things get delayed, missed or passed back to you.
- 1Customer requests a service
- 2Team member starts the job
- 3Supplier contacted
- 4No owner for the follow-up
- 5Customer chases; owner steps in
02Understand the cause
We compare what people tell us with what actually happens, so we're not just guessing at the answer.
- 01
Information is scattered.
- 02
Too many decisions depend on the owner.
- 03
There's no reliable way to track follow-ups.
03Put the right solution in place
Sometimes the answer is clearer responsibilities and better processes. Sometimes the business needs a system that brings everything together. We recommend what makes sense for your business.
Shared view of customer jobs
- Current jobs and progress
- Customer service job — awaiting supplier update
- Who is responsible
- Assigned team member
- Follow-ups and deadlines
- Next supplier follow-up recorded against the job
- Outstanding information
- Supplier response needed before updating the customer
We don't just tell you what needs changing. If you'd like us to, we can help make those changes happen.
You'll receive clear findings and a practical plan. Any implementation work, including bespoke software development, is agreed separately.
Tell us what's happening
About
Meet Tahirah.
I started Problem Solving Catalysts because I enjoy getting to the bottom of problems that make running a business harder than it needs to be.
My experience spans business operations, customer service, management, marketing and digital systems. That has included investigating how a service business managed its day-to-day work and designing a bespoke operational system around its needs.
I believe good solutions start with listening, asking the right questions and understanding what's really happening — rather than jumping straight to an answer.
Tahirah
Founder, Problem Solving Catalysts
Questions
A few things you might be wondering.
Contact
Tell us what's happening.
You don't need to have all the answers. Tell us a little about what's not working and we'll get back to you to discuss whether we can help.