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		<title>Why Playing Board Games in Workshops Isn&#8217;t Just Messing About</title>
		<link>https://www.problemsolvingcatalysts.co.uk/uncategorized/why-playing-board-games-in-workshops-isnt-just-messing-about/</link>
		
		<dc:creator><![CDATA[Tahirah]]></dc:creator>
		<pubDate>Mon, 02 Feb 2026 12:38:25 +0000</pubDate>
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		<guid isPermaLink="false">http://www.problemsolvingcatalysts.co.uk/?p=307</guid>

					<description><![CDATA[<p>Why Playing Board Games in Workshops Isn't Just Messing About Picture this: Ten adults around a table, making business decisions, arguing over strategy, and having proper "aha moments" about their own behaviour. No PowerPoint. No flip charts. Just a board game. Sounds like skiving off, doesn't it? Like someone's found a clever way to expense  [...]</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/why-playing-board-games-in-workshops-isnt-just-messing-about/">Why Playing Board Games in Workshops Isn&#8217;t Just Messing About</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
]]></description>
										<content:encoded><![CDATA[<h2 class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Why Playing Board Games in Workshops Isn&#8217;t Just Messing About</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Picture this: Ten adults around a table, making business decisions, arguing over strategy, and having proper &#8220;aha moments&#8221; about their own behaviour. No PowerPoint. No flip charts. Just a board game.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Sounds like skiving off, doesn&#8217;t it? Like someone&#8217;s found a clever way to expense their lunch hour at the pub quiz.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Except there&#8217;s actual science behind why simulation games can teach you things that stick—and it&#8217;s not just because they&#8217;re more entertaining than staring at a screen for three hours.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">How We Actually Learn Things</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Here&#8217;s something interesting: remembering information and being able to use it are two completely different skills.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">A study from the National Training Laboratories found that whilst we retain about 5-10% of what we read or hear in a lecture, we remember around 75% of what we actually <em>do</em>. That&#8217;s the difference between nodding along whilst secretly planning your Tesco order and actually being able to apply something when you need it.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The reason comes down to how our brains work. According to educational researcher Edgar Dale&#8217;s &#8220;Cone of Experience,&#8221; we remember roughly 90% of what we practice or simulate. Our brains file away experiences much more effectively than abstract concepts.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Think about learning to drive. You can read the Highway Code cover to cover, but you don&#8217;t really <em>know</em> how to navigate a roundabout until you&#8217;ve done it yourself—preferably without your instructor grabbing the wheel in panic.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s what simulation games do. They let you practice the mental equivalent of roundabouts without the bit where you might actually crash into a Vauxhall Corsa.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What Makes Simulation Games Different</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Simulation games have been used for decades in fields that take learning very seriously. Military strategists use war games to practice tactics. Medical schools use simulated emergencies to train doctors. NASA doesn&#8217;t just tell astronauts how to fix a spacecraft—they run them through the scenarios repeatedly until it becomes second nature.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But you don&#8217;t need a multi-million-pound setup to get the benefits. A well-designed tabletop game can teach you just as much about decision-making, resource management, and recognising your own habits as any high-tech simulator.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The magic is in how they work.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">1. They Mirror Real-World Dynamics</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">A proper workshop simulation isn&#8217;t just a game with a business theme slapped on top. The mechanics need to reflect actual challenges people face.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">According to research from MIT&#8217;s Sloan School of Management, simulations work best when they create what&#8217;s called &#8220;cognitive fidelity&#8221;—meaning the mental challenges in the game match the mental challenges in real life. It doesn&#8217;t need to look realistic; the <em>decisions</em> need to feel realistic.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you&#8217;re learning about client management, you should feel the tension of wanting to win the work without accepting terrible terms. If you&#8217;re learning about resource allocation, you should experience the stress of too many demands and not enough capacity.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The game becomes a safe testing ground for real problems.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">2. Consequences Happen Immediately</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">In real life, bad decisions often take months to reveal themselves. Make a dodgy choice in January, and by the time it all goes pear-shaped in June, you&#8217;ve forgotten what led to it.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">In a game, consequences are immediate. Overcommit your resources? You burn out two rounds later. Ignore warning signs in a client brief? You spin the wheel and discover what &#8220;scope creep&#8221; actually feels like.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Dr. Karl Kapp, a professor who studies game-based learning, puts it this way: &#8220;In games, failure is not stigmatised. It&#8217;s expected, and it&#8217;s a learning opportunity.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s the crucial bit. People will take risks and make mistakes in a game that they&#8217;d never dare make in real life. And they learn from those mistakes without the part where they actually lose money or clients.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">3. You See Your Patterns</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is where simulation games get interesting. It&#8217;s not really about winning or losing. It&#8217;s about recognising <em>why</em> you made the choices you made.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Do you hoard resources because you&#8217;re terrified of running out? Do you take on too much work because you&#8217;re rubbish at saying no? Do you ignore red flags because you&#8217;re desperate?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Those patterns exist in your real business. The game just makes them visible in 90 minutes instead of over three years of costly mistakes.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">As psychologist Daniel Kahneman (who won a Nobel Prize for his work on decision-making) notes: &#8220;We&#8217;re generally overconfident in our opinions and our impressions and judgments.&#8221; Games force you to see the gap between what you <em>think</em> you do and what you <em>actually</em> do when decisions get hard.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why the Group Element Matters</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You could, theoretically, play a simulation game on your own. But you&#8217;d be missing half the point.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The magic happens when you&#8217;re around a table with other people. Here&#8217;s why:</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">You See Multiple Strategies at Once</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When you&#8217;re the only one playing, you only see your approach. In a group, you see ten different strategies—some brilliant, some baffling, all informative.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You watch someone walk away from an opportunity you would&#8217;ve jumped at, and it works out better for them. You see someone take a risk that makes you wince, and it pays off. Or it doesn&#8217;t, and you both learn something.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">It&#8217;s like getting to live ten different versions of the same scenario in one afternoon.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">A study in the <em>Journal of Educational Psychology</em> found that collaborative learning—where people work together and observe each other&#8217;s approaches—leads to significantly better problem-solving skills than learning alone. You&#8217;re not just learning from your own mistakes; you&#8217;re learning from everyone else&#8217;s too.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">You Can&#8217;t Hide From Your Patterns</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When you&#8217;re making decisions in private, it&#8217;s easy to justify everything to yourself. &#8220;That was the right call given the circumstances.&#8221; &#8220;Anyone would&#8217;ve done the same.&#8221; &#8220;It was just bad luck.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But when you&#8217;re at a table with nine other people, and they all handled the same situation differently? That&#8217;s harder to explain away.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Someone inevitably says, &#8220;Why did you take that client? The brief was covered in red flags.&#8221; And you have to actually think about it. Because they&#8217;re right. And you ignored those same red flags last month with an actual client, didn&#8217;t you?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s the uncomfortable bit. But uncomfortable is where learning lives.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">The Debrief Is Where It Clicks</h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The game itself is only half the workshop. The real value comes in the conversation afterwards.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;What did you notice about your decision-making?&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;When did you feel most stressed, and what did you do?&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;What patterns showed up that you recognise from your real business?&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s when people have revelations. Not because someone told them what to think, but because they saw it themselves. And when you discover something yourself, it sticks.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Educational psychologist Jean Piaget called this &#8220;active learning&#8221;—the idea that people construct their own understanding through experience and reflection. You can tell someone they&#8217;re a people-pleaser who takes on too much work, and they&#8217;ll nod politely and ignore you. Let them experience it in a game, and they&#8217;ll bring it up themselves in the debrief.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">What Makes a Good Simulation Game?</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Not all games are created equal. You can&#8217;t just grab Monopoly, stick it in a workshop, and call it professional development. (Though Monopoly does teach you that capitalism is exhausting and your family can&#8217;t be trusted, which is arguably valuable.)</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">A proper workshop simulation has a few things in common:</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>It&#8217;s challenging but not overwhelming.</strong> If it&#8217;s too easy, people get bored. If it&#8217;s too complex, they get frustrated and stop learning. The sweet spot is where people feel stretched but capable.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>The rules are clear.</strong> Nobody learns anything if they&#8217;re spending half the game confused about how it works. Good simulations are easy to understand but difficult to master.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>It creates genuine tension.</strong> You should feel something when you&#8217;re playing—stress about running out of resources, pressure to make a decision, frustration when things go wrong. If you&#8217;re not feeling anything, your brain won&#8217;t bother remembering it.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>It&#8217;s relevant to real problems.</strong> The closer the game mirrors the actual challenges people face, the more likely they are to take the lessons back to their work.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Business Case (Because Someone Always Asks)</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">All right, this is lovely in theory, but does it actually work?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The short answer: yes.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">A study by the University of Colorado found that students who learned through simulations scored 14% higher on assessments than those who learned through traditional methods. More importantly, they were better able to apply what they&#8217;d learned to new situations.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">In business contexts, companies like Deloitte, Accenture, and PwC use simulation-based learning extensively for leadership development and change management. Not because it&#8217;s trendy, but because it works.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Research published in the <em>Harvard Business Review</em> found that experiential learning methods (including simulations) improved leadership effectiveness by 25% compared to lecture-based training. Participants were better at making decisions under pressure, reading complex situations, and adapting their approach.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And here&#8217;s the bit that matters if you&#8217;re paying for training: people actually enjoy it, which means they show up, stay engaged, and don&#8217;t spend the whole time wishing they were somewhere else.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Uncomfortable Truth</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Here&#8217;s the thing nobody tells you about simulation games: they&#8217;re not always fun in the moment.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Yes, they&#8217;re more engaging than sitting through a presentation. But they&#8217;re also more exposing.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When you make a terrible decision in a game and immediately see the consequences, that&#8217;s uncomfortable. When everyone else at the table handled the same situation better than you did, that stings a bit. When you realise the pattern that&#8217;s sabotaging you in the game is the same pattern running your actual business? That&#8217;s not a laugh.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But that discomfort is the point. As author and researcher Brené Brown says: &#8220;We can choose courage or we can choose comfort, but we can&#8217;t have both.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The best learning happens right at the edge of your comfort zone. Not so far out that you&#8217;re panicking, but far enough that you&#8217;re genuinely challenged.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">A good simulation game puts you in that spot and keeps you there for 90 minutes. It&#8217;s not always pleasant. But it is effective.</p>
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why It Works Better Than You&#8217;d Think</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At the end of the day, simulation games work because they trick your brain into thinking the stakes are real.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You <em>know</em> it&#8217;s just a game. You <em>know</em> the money isn&#8217;t real and the clients are fictional. But in the moment—when you&#8217;re staring at that decision and trying to figure out what to do—your brain treats it like it matters.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And because your brain thinks it matters, it files the experience away properly. Not in the &#8220;interesting but irrelevant&#8221; pile where most workshop content ends up, but in the &#8220;useful information for next time&#8221; pile.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Three months later, when you&#8217;re facing a similar decision in your actual business, your brain goes, &#8220;Oh, I remember this. Last time we did X, it went badly. Maybe try Y instead.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s the goal. Not to entertain people for 90 minutes (though that&#8217;s a nice bonus). But to create experiences that change how people think and make decisions when it actually counts.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Which, when you think about it, is exactly what good training should do—whether it involves a board game or not.</p>
<hr class="border-border-200 border-t-0.5 my-3 mx-1.5" />
<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">The Bottom Line</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Simulation games aren&#8217;t a replacement for every type of learning. Sometimes you need information delivered directly. Sometimes you need time to think and reflect. Sometimes you need one-to-one coaching.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But when you need people to understand their own behaviour, recognise patterns, and practice making better decisions? Stick them around a table with a well-designed game, and watch what happens.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">They&#8217;ll surprise themselves. They&#8217;ll surprise you. And they&#8217;ll leave with insights they didn&#8217;t have two hours ago—not because someone told them, but because they lived it.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And that, really, is the whole point.</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/why-playing-board-games-in-workshops-isnt-just-messing-about/">Why Playing Board Games in Workshops Isn&#8217;t Just Messing About</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
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		<item>
		<title>The &#8216;Competitive Pricing&#8217; Trap</title>
		<link>https://www.problemsolvingcatalysts.co.uk/uncategorized/the-competitive-pricing-trap/</link>
		
		<dc:creator><![CDATA[Tahirah]]></dc:creator>
		<pubDate>Mon, 26 Jan 2026 18:50:18 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://www.problemsolvingcatalysts.co.uk/?p=244</guid>

					<description><![CDATA[<p>The 'Competitive Pricing' Trap: Why Matching Market Rates Is Costing You Thousands Last month, I spoke to an electrician who was really pleased with himself. He'd finally raised his rates to £60 an hour and clients were paying it without pushback. He was fully booked, working about 40 hours a week, and he thought he  [...]</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/the-competitive-pricing-trap/">The &#8216;Competitive Pricing&#8217; Trap</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
]]></description>
										<content:encoded><![CDATA[<h2>The &#8216;Competitive Pricing&#8217; Trap: Why Matching Market Rates Is Costing You Thousands</h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Last month, I spoke to an electrician who was really pleased with himself. He&#8217;d finally raised his rates to £60 an hour and clients were paying it without pushback. He was fully booked, working about 40 hours a week, and he thought he was doing alright.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Then I asked him what he was actually taking home after everything was paid.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The pause told me he&#8217;d never really worked it out properly.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When we sat down and went through his numbers, it turned out he was netting about £32,000 a year. Not terrible, but not the £60,000 he thought he was making when he multiplied his hourly rate by his working weeks. He&#8217;d been so focused on keeping his rates &#8220;competitive&#8221; with other local sparkies charging £50-55 an hour that he&#8217;d never stopped to work out if those rates actually made sense for his business.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The problem wasn&#8217;t that he was bad at his job. The problem was he&#8217;d priced himself based on what everyone else was charging without questioning whether everyone else knew what they were doing either.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Market Rate Trap</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When you&#8217;re trying to figure out what to charge, the first thing most people do is look at what their competitors are charging. Makes sense, right? You don&#8217;t want to price yourself out of the market.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">So you look around. One electrician&#8217;s charging £45 an hour. Another&#8217;s at £55. Someone else is advertising £40 for the first hour then £50 after that. You think &#8220;right, I&#8217;ll go somewhere in the middle, £50-60 seems about right.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Except you&#8217;ve just made a massive assumption. You&#8217;ve assumed that all these people have worked out their costs properly and are charging sustainable rates. What if they haven&#8217;t? What if they&#8217;re all just copying each other, all racing to the bottom, all struggling to make a decent living but too scared to be the one who charges more?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The electrician I spoke to had done exactly this. He&#8217;d matched his rates to the going rate in his area. Except the &#8220;going rate&#8221; was being set by people who either had lower overheads than him, were running their businesses into the ground, or were supplementing their income with employed work on the side.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">He had a newer van with higher finance payments. He&#8217;d invested in better testing equipment. He carried proper insurance and paid his tax on time. His costs were higher than the bloke working out of a 15-year-old Transit with dubious insurance who was doing half his work cash in hand.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But he was trying to compete on price with that bloke. Which meant he was subsidising his customers&#8217; expectations of cheap work with his own lower income.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Competitive Actually Means</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Here&#8217;s the thing about being &#8220;competitively priced&#8221; &#8211; competitive with who, exactly?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you&#8217;re a qualified, insured, reliable electrician who turns up on time, does the job properly, and guarantees your work, you shouldn&#8217;t be competing with the cowboy who&#8217;s cheaper because he&#8217;s cutting corners.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But when you price based purely on market rate, that&#8217;s what you end up doing. You&#8217;re competing with everyone, including the people you shouldn&#8217;t be competing with at all.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The electrician was getting calls from people who&#8217;d say &#8220;I&#8217;ve had three quotes and yours is the most expensive.&#8221; Well, yes. Because the other two quotes were from people who probably weren&#8217;t going to show up on time, might not finish the job properly, and definitely wouldn&#8217;t be answering the phone in six months when something went wrong.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But he kept dropping his prices to win the work because he thought that&#8217;s what you had to do to stay competitive. All he was actually doing was attracting the clients who only cared about price, not quality.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Hidden Costs That Kill You</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The real issue wasn&#8217;t his hourly rate. It was that his hourly rate didn&#8217;t account for the actual cost of running his business properly.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">He was charging £60 an hour. Seemed reasonable. But when we actually broke down what that hour cost him, it told a different story.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">He was spending about two hours a week on admin and paperwork that he wasn&#8217;t billing for. That&#8217;s 100 hours a year, call it £6,000 of unbilled time. He was driving between jobs, sometimes an hour each way, and only charging a £30 call-out fee that barely covered his fuel. He was spending time quoting for jobs he didn&#8217;t get &#8211; about five hours a week on average. Another £15,000 of time he wasn&#8217;t earning from.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">His van cost him about £8,000 a year between finance, insurance, tax, MOT, and maintenance. Tools and equipment, another £2,000. Insurance, £1,500. Accountant, £1,200. His phone constantly ringing with people asking daft questions they could Google, but he felt like he had to answer or he&#8217;d lose business.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When you added it all up, his actual costs per billable hour were way higher than he&#8217;d ever worked out. He thought he was making £60 an hour. In reality, after costs, he was making closer to £35-40. And that&#8217;s before tax.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Jobs That Look Good But Aren&#8217;t</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Then there were the jobs he was taking on that looked profitable but weren&#8217;t when you actually broke them down.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">He&#8217;d quote a fixed price for a job. Let&#8217;s say £800 for a full rewire of a small flat. Sounds decent. Should take him two days, that&#8217;s £400 a day, works out at £50 an hour.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Except the job actually took him three days because the previous work was a mess and nothing was where it should be. The materials cost more than he&#8217;d estimated because he had to make extra trips to the suppliers. The customer wanted to pay in installments, so he ended up waiting six weeks for the final payment.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">By the time he&#8217;d actually worked out what that job cost him in time, materials, fuel, and the hassle of chasing payment, he&#8217;d made about £150 profit. For three days work. That&#8217;s £50 a day. About £6 an hour.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But he kept taking jobs like that because he thought that&#8217;s what you had to do. The customer had got other quotes, his was in the middle, seemed competitive. He won the work. Except winning work that doesn&#8217;t make you money isn&#8217;t actually winning.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Race to the Bottom</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The problem with competing on price is that there&#8217;s always someone willing to go cheaper. Always. And if your strategy is to be cheaper than the next person, you end up in a race to the bottom where nobody&#8217;s making any money.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The electrician told me about another local sparky who was advertising £35 an hour. How was he supposed to compete with that?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I asked him if the £35-an-hour guy was busy. He said no, actually, he&#8217;d heard the bloke was struggling for work and might be packing it in.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Right. So the person charging £35 an hour wasn&#8217;t successful. He was desperate. And yet my electrician was using him as a benchmark for what &#8220;the market&#8221; would pay.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This is what happens when you base your pricing on what everyone else is doing without questioning whether everyone else is actually making money.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Actually Makes You Competitive</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Being competitive doesn&#8217;t mean being the cheapest. It means being the best value for the type of client you want to work with.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you&#8217;re targeting customers who want reliable, quality work from someone who&#8217;s going to answer the phone in six months when they need something else done, you can&#8217;t compete on price with the cowboys. And you shouldn&#8217;t try.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Your competition isn&#8217;t every electrician in your area. It&#8217;s the other electricians who are targeting the same type of customer, delivering the same level of service, and operating the same way you do.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And when you look at it that way, the &#8220;market rate&#8221; is completely different. The good electricians, the ones who are busy with the right kind of customers, aren&#8217;t charging £50 an hour. They&#8217;re charging £75-90. Because they&#8217;ve worked out what their business actually costs to run properly and they&#8217;ve priced accordingly.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The electrician I spoke to had been so focused on not being &#8220;too expensive&#8221; that he&#8217;d never actually looked at what the successful people in his trade were charging. He&#8217;d been comparing himself to the wrong people.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Cost of Getting It Wrong</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Running your business at too-low rates doesn&#8217;t just mean you make less money. It means you can&#8217;t invest in the things that would make you more efficient, more professional, or more capable of delivering better work.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You can&#8217;t afford better equipment. You can&#8217;t afford to spend time training. You can&#8217;t afford to turn down difficult customers because you need every job. You can&#8217;t afford to take time off. You end up trapped in a cycle of being busy but broke, working harder and harder just to stand still.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And the worst part? You start resenting your customers. Not because they&#8217;re bad customers, but because you&#8217;re working for rates that don&#8217;t make sense and then blaming them for not valuing you enough.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Except they didn&#8217;t set your rates. You did.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What You Actually Need to Charge</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I can&#8217;t tell you what your hourly rate should be. It depends on your costs, your overheads, your area, your target market, and what you&#8217;re actually good at.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But I can tell you that if you&#8217;ve set your prices based on &#8220;market rate&#8221; without working out what your business actually costs to run, you&#8217;re probably undercharging.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And if you&#8217;re trying to compete with the cheapest person in your area, you&#8217;ve already lost. Because there will always be someone willing to go cheaper, and competing on price is a race nobody wins.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The question isn&#8217;t &#8220;what&#8217;s the market rate?&#8221; The question is &#8220;what do I need to charge to run a profitable business and work with customers who actually value what I do?&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And that number is probably higher than you think.</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/the-competitive-pricing-trap/">The &#8216;Competitive Pricing&#8217; Trap</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
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		<title>I Don&#8217;t Know What to Charge (Here&#8217;s Why That&#8217;s Not Actually Your Problem)</title>
		<link>https://www.problemsolvingcatalysts.co.uk/uncategorized/i-dont-know-what-to-charge-heres-why-thats-not-actually-your-problem/</link>
		
		<dc:creator><![CDATA[Tahirah]]></dc:creator>
		<pubDate>Mon, 26 Jan 2026 18:34:49 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://www.problemsolvingcatalysts.co.uk/?p=241</guid>

					<description><![CDATA[<p>I Don't Know What to Charge (Here's Why That's Not Actually Your Problem) Every business owner hits this wall eventually. You're sitting there, staring at a blank email, trying to figure out what number to type. The potential client has asked for a quote and you've got absolutely no idea what to tell them. So  [...]</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/i-dont-know-what-to-charge-heres-why-thats-not-actually-your-problem/">I Don&#8217;t Know What to Charge (Here&#8217;s Why That&#8217;s Not Actually Your Problem)</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
]]></description>
										<content:encoded><![CDATA[<h2 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold"><strong>I Don&#8217;t Know What to Charge (Here&#8217;s Why That&#8217;s Not Actually Your Problem)</strong></h2>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Every business owner hits this wall eventually. You&#8217;re sitting there, staring at a blank email, trying to figure out what number to type. The potential client has asked for a quote and you&#8217;ve got absolutely no idea what to tell them.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">So you do what everyone does. You Google &#8220;average rates for [your industry]&#8221; and get a thousand different answers. Some people charge £30 an hour. Others charge £300. The range is so wide it&#8217;s basically useless. You look at what your competitors are charging but half of them don&#8217;t even list prices on their websites. The ones that do seem to be all over the place. One person&#8217;s charging £500 for something similar to what you do. Another&#8217;s charging £2,000 for what looks like the exact same service. How are you supposed to make sense of that?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You think about what you need to earn. You do some rough maths. Bills, rent, food, the occasional night out that doesn&#8217;t involve eating beans on toast. You work out you need to make about £3,000 a month to survive comfortably. Maybe £4,000 if you want to actually save something. You calculate backwards, factor in how many hours you can realistically bill in a month, and you land on a number. Let&#8217;s say £75 an hour. That feels about right mathematically.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But then you think about actually saying that number out loud to a real human being and something happens. Your stomach drops a bit. You start second-guessing. Is £75 too much? Will they laugh? Will they think you&#8217;re taking the piss? You remember that competitor you saw charging £40 and suddenly £75 feels wildly unreasonable. Maybe you should say £50. That&#8217;s safer. More reasonable. Less likely to scare them off.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">So you type £50. Hit send. Feel relieved that you didn&#8217;t have to have an awkward conversation about money. The client says yes immediately, no negotiation, and you get this sinking feeling that you&#8217;ve just undercharged yourself again. Because if they said yes that quickly, they probably would have paid more. But it&#8217;s too late now. The number&#8217;s out there.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What&#8217;s Actually Happening Here</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The &#8220;I don&#8217;t know what to charge&#8221; problem isn&#8217;t really about not knowing. You&#8217;ve done the research. You&#8217;ve seen the range. You&#8217;ve done the maths on what you need to earn. The information exists. You could, if you really wanted to, pick a number right now based on industry standards and your own financial needs.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The real problem is that you don&#8217;t trust yourself to charge what you&#8217;re actually worth. You&#8217;ve got all this noise in your head telling you that whatever number you pick is probably wrong. Too high and you&#8217;ll scare clients away. Too low and you&#8217;ll be broke. There&#8217;s apparently some perfect sweet spot that everyone else has figured out except you.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But here&#8217;s the thing nobody tells you when you&#8217;re agonising over pricing: there is no perfect number. There&#8217;s no magical formula that spits out exactly what you should charge. Every single person who&#8217;s confidently charging £100 or £200 an hour went through the same uncertainty you&#8217;re going through now. They just decided on a number and stuck with it long enough to get comfortable saying it out loud.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The difference between you and them isn&#8217;t that they know something you don&#8217;t. It&#8217;s that they&#8217;ve made peace with the discomfort of stating a price and letting the client decide if it works for them. You&#8217;re still trying to read minds, predict reactions, and protect yourself from rejection by charging less than you need to.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>Why Market Research Won&#8217;t Save You</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Looking at what other people charge feels like due diligence. It feels responsible. You&#8217;re being smart, doing your research, making an informed decision. Except all you&#8217;re really doing is finding reasons to doubt yourself.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Because competitor pricing tells you absolutely nothing useful. The person charging £30 an hour might be desperate for work, under qualified, or running their business as a side hobby. The person charging £300 might have twenty years of experience, a killer reputation, or just be really good at selling themselves. You have no context for any of these numbers. You don&#8217;t know their overhead costs, their target market, their business model, or how booked they actually are.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">What you do when you look at competitor pricing is this: you find the lowest price and think &#8220;well I can&#8217;t charge less than that, I&#8217;d be working for free.&#8221; Then you find the highest price and think &#8220;I definitely can&#8217;t charge that much, I&#8217;m not that good.&#8221; So you land somewhere in the middle and call it competitive pricing. But middle-of-the-road pricing attracts middle-of-the-road clients who are shopping around for the best deal. Is that who you want to work with?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The other thing that happens when you base your pricing on competitors is you end up in a race to the bottom. Someone undercuts you, so you drop your prices to stay competitive. Then someone undercuts them. Before you know it, everyone&#8217;s working for poverty wages and wondering why their industry doesn&#8217;t value quality anymore. Except the industry&#8217;s fine. You&#8217;ve just trained clients to expect cheap work.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Maths You&#8217;re Probably Getting Wrong</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Most people do the basic calculation wrong anyway. They think about pricing like this: &#8220;I need to make £40,000 a year. There are about 2,000 working hours in a year. So I should charge £20 an hour.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Except you&#8217;re not billing 2,000 hours a year. You&#8217;re not even billing half that if you&#8217;re honest about it. Because running a business isn&#8217;t just doing client work. It&#8217;s marketing, admin, proposals, invoicing, chasing payments, updating your website, networking, dealing with software that&#8217;s stopped working for no apparent reason. All of that is work, but none of it&#8217;s billable.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If you&#8217;re lucky, maybe 1,000 of those 2,000 hours are actually billable client work. Which means you need to charge £40 an hour just to hit that £40,000 target. But that&#8217;s before tax. Before business expenses. Before you factor in that you need to actually save something and have a life outside of work. Realistically, you probably need to be charging £60-80 an hour minimum just to run a sustainable business.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But most people don&#8217;t do that calculation. They just pick a number that feels reasonable, work backwards to justify it, and then wonder why they&#8217;re constantly stressed about money despite being fully booked.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Value-Based Pricing Actually Means</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Everyone tells you to charge based on value, not time. Charge for the outcome, not the hours. Price based on what it&#8217;s worth to the client, not what it costs you to deliver.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That all sounds great in theory. But what does it actually mean when you&#8217;re staring at an email trying to quote for a website redesign?</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Here&#8217;s a practical way to think about it. If you&#8217;re redesigning a website for a business that makes £500,000 a year, and your new website is going to improve their conversion rate by even 2%, that&#8217;s an extra £10,000 in revenue for them. Your £3,000 fee suddenly looks like a bargain, doesn&#8217;t it? They&#8217;re making back triple your fee in additional revenue.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But if you&#8217;re thinking about pricing from an hourly rate perspective, you&#8217;re probably calculating how many hours the website will take you and multiplying by £50 or whatever you think is reasonable. Let&#8217;s say it takes you 40 hours. That&#8217;s £2,000. You&#8217;ve just left £1,000 on the table because you priced based on your time instead of their result.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Value-based pricing sounds complicated, but it&#8217;s really just this: figure out what the work is worth to the person buying it, not what it costs you to do it. If your work is going to save them money, make them money, save them time, or solve a problem that&#8217;s costing them sleep, it&#8217;s worth more than the hours you put in.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The reason this is hard is because it requires you to have a conversation about impact instead of just sending over a price list. It means asking questions about their business, their goals, what success looks like for them. Most people skip that bit because talking about value feels uncomfortably close to selling, and we&#8217;re all terrified of coming across as pushy.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>Why You Keep Dropping Your Price Before Anyone Asks</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">There&#8217;s this thing that happens when you&#8217;re about to quote someone. You&#8217;ve done the work to figure out what you should charge. You&#8217;ve got a number in your head. Let&#8217;s say it&#8217;s £2,000 for the project.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Then you start typing the email and something in your brain goes: &#8220;But what if they can&#8217;t afford that? What if they think I&#8217;m expensive? What if they&#8217;ve got quotes from other people for way less?&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">So you hedge. You write something like: &#8220;For a project like this, I&#8217;d normally charge around £2,000, but I could potentially do it for £1,500 if that works better for your budget.&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You&#8217;ve just given them a £500 discount they didn&#8217;t ask for. They hadn&#8217;t even responded to the £2,000 yet. For all you know, £2,000 was perfectly within their budget. Maybe they were expecting to pay £3,000. But you made the decision for them that they couldn&#8217;t afford your full rate.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This happens because you&#8217;re trying to avoid rejection. If you quote £2,000 and they say no, that feels personal. It feels like they&#8217;ve looked at your work and decided it&#8217;s not worth it. But if you give them a pre-emptive discount and they say yes, you&#8217;ve protected yourself from that rejection. Never mind that you&#8217;ve just cost yourself £500.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The uncomfortable truth is that when you drop your price before anyone asks, you&#8217;re not being flexible or helpful. You&#8217;re being scared. And that fear is expensive.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Happens When You Finally Pick a Number and Stick With It</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">At some point, you have to just decide. Pick a number that&#8217;s based on what you need to earn, what the market will bear, and what the work is worth. Then say that number to clients without apologising, without hedging, without offering alternatives before they ask.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The first time you do this, it will feel awful. You&#8217;ll quote £100 an hour or £3,000 for a project and your heart will be racing while you wait for their response. You&#8217;ll be convinced you&#8217;ve just priced yourself out of the work.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Then one of two things happens. Either they say yes, in which case you realize you could probably have charged more. Or they say it&#8217;s outside their budget, in which case you have a conversation about adjusting scope or you part ways professionally and find a client who can afford you.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">What almost never happens is the scenario you&#8217;ve built up in your head where they laugh at you, tell everyone you&#8217;re a rip-off, and your business collapses because you dared to charge a fair rate.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Most people find that when they finally commit to a price and stop second-guessing themselves, clients respond to that confidence. There&#8217;s something about stating a price clearly and then shutting up that makes people take you seriously. When you&#8217;re apologetic about pricing, defensive about your rates, or offering discounts before anyone asks, you signal that your prices are negotiable and your value is questionable.</p>
<h3 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Real Answer to &#8220;What Should I Charge?&#8221;</strong></h3>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">You should charge enough to run a sustainable business. That means covering your costs, paying yourself a living wage, having some profit margin for reinvestment and savings, and not working yourself into the ground for poverty pay.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">For most UK service providers, that&#8217;s probably somewhere between £60-150 an hour depending on your industry, experience, and target market. If you&#8217;re established and good at what you do, it&#8217;s probably closer to the upper end of that range. If you&#8217;re newer but solving expensive problems for businesses, it might be even higher.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But the exact number matters less than you think. What matters is that you pick a number you can say confidently, you quote it without apologizing, and you&#8217;re willing to let clients walk away if it doesn&#8217;t fit their budget.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Because here&#8217;s what nobody tells you: the clients who are the best fit for your business are the ones who can afford your real rates and see the value in paying them. Everyone else is just keeping you busy while you stay broke.</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The question isn&#8217;t really &#8220;what should I charge?&#8221; The question is &#8220;am I willing to charge what I&#8217;m worth and deal with the discomfort of some people saying no?&#8221;</p>
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Once you can answer yes to that, the pricing bit sorts itself out.</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/i-dont-know-what-to-charge-heres-why-thats-not-actually-your-problem/">I Don&#8217;t Know What to Charge (Here&#8217;s Why That&#8217;s Not Actually Your Problem)</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>The £2,000 Project I Charged £500 For (And Why I&#8217;ll Never Do It Again)</title>
		<link>https://www.problemsolvingcatalysts.co.uk/uncategorized/the-2000-project-i-charged-500-for-and-why-ill-never-do-it-again/</link>
		
		<dc:creator><![CDATA[Tahirah]]></dc:creator>
		<pubDate>Mon, 26 Jan 2026 17:16:13 +0000</pubDate>
				<category><![CDATA[Uncategorized]]></category>
		<guid isPermaLink="false">http://www.problemsolvingcatalysts.co.uk/?p=228</guid>

					<description><![CDATA[<p>I still remember the email. "Hi Tatty, loved your portfolio. We'd like to work with you on a rebrand. What would something like this cost?" I should have said £2,000. That's what the project was worth. That's what I'd have charged if I had any sense. Instead, I typed: "I could do it for £500."  [...]</p>
<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/the-2000-project-i-charged-500-for-and-why-ill-never-do-it-again/">The £2,000 Project I Charged £500 For (And Why I&#8217;ll Never Do It Again)</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
]]></description>
										<content:encoded><![CDATA[<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I still remember the email.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;Hi Tatty, loved your portfolio. We&#8217;d like to work with you on a rebrand. What would something like this cost?&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I should have said £2,000. That&#8217;s what the project was worth. That&#8217;s what I&#8217;d have charged if I had any sense.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Instead, I typed: &#8220;I could do it for £500.&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The client didn&#8217;t negotiate. Didn&#8217;t ask for a discount. Didn&#8217;t even blink.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">They just said yes.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s when I knew I&#8217;d messed up.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Project That Taught Me Everything</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The rebrand took me three weeks. Logo, brand guidelines, website mockups, social media templates &#8211; the lot.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The client was thrilled. Left a glowing testimonial. Referred me to two other businesses.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I should have been celebrating.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Instead, I was doing the maths in my head. Three weeks of work for £500 meant I&#8217;d earned about £167 a week. Less than minimum wage.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And here&#8217;s the thing that really stung: <strong>the client would have paid £2,000. They expected to pay it.</strong></p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I&#8217;d undercharged myself out of £1,500. Not because they demanded it. Because I was too scared to ask for what the work was actually worth.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>Why I Did It (And Why You&#8217;re Probably Doing It Too)</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I told myself all sorts of stories:</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;They&#8217;re a small business, they probably can&#8217;t afford more.&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;If I quote too high, they&#8217;ll just go somewhere else.&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">&#8220;I&#8217;m still building my portfolio, I need the experience.&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">All lies. Comfortable lies that kept me broke.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The truth? I was terrified. Terrified they&#8217;d say no. Terrified they&#8217;d think I was taking the mick. Terrified I wasn&#8217;t actually worth what I wanted to charge.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">So I made the decision for them. Decided they couldn&#8217;t afford me before they&#8217;d even had the chance to say yes or no.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Actually Happened When I Fixed It</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">About two years after that £500 rebrand disaster, I had another inquiry. Similar project. Similar size business.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">This time, I quoted £1,800.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I held my breath. Waited for them to laugh or make an excuse or ask if I could &#8220;sharpen my pencil&#8221; on the price.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">They said: &#8220;Perfect, when can we start?&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s when it clicked.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The problem was never the clients. It was never &#8220;the market&#8221; or &#8220;the economy&#8221; or &#8220;UK businesses don&#8217;t value design.&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The problem was me.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I was pre-rejecting myself. Dropping my price before anyone even asked me to.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Pattern I Started Noticing</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Once I saw it in myself, I started seeing it everywhere.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The freelance copywriter charging £50 for work worth £300.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The business coach doing 10 hours of work for £200.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The consultant offering &#8220;mates rates&#8221; to strangers.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">All of them fully booked. All of them broke. All of them blaming their clients for &#8220;not seeing the value.&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But their clients hadn&#8217;t set the price. They had.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Research That Proved I Wasn&#8217;t Crazy</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Turns out, I wasn&#8217;t imagining it.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Research shows that 73% of service providers undercharge by £50-200 an hour. That&#8217;s not a small margin of error. That&#8217;s £30,000+ lost every year per person.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And it&#8217;s not because clients are cheap. It&#8217;s because we&#8217;re scared to ask.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">There&#8217;s this thing in psychology called &#8220;loss aversion.&#8221; We&#8217;re more afraid of losing what we have than excited about gaining something new.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">So when a potential client shows interest, we panic. We think &#8220;I can&#8217;t lose this opportunity&#8221; and immediately drop our price to make sure they say yes.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But here&#8217;s what we don&#8217;t realize: by pricing too low, we&#8217;re actually making them trust us less.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Studies show that low prices can decrease perceived quality by up to 40%. When you charge £500 for work worth £2,000, clients don&#8217;t think &#8220;what a bargain!&#8221; They think &#8220;why so cheap? What&#8217;s wrong with it?&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What Changed When I Started Charging Properly</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">After that £1,800 project, I made a rule: never undercharge myself again.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I raised my rates by about 60% overnight. Told all my existing clients. Waited for the apocalypse.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Two clients left. My two worst ones &#8211; the ones who paid late and asked for endless revisions.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Eight clients stayed. Didn&#8217;t even question it.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Within six weeks, I had five new clients at the new rate.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Same work. Same hours. Nearly double the income.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But the money wasn&#8217;t even the best part.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">The best part? I stopped resenting my clients.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When I was undercharging, I&#8217;d find myself annoyed at tiny requests. &#8220;They&#8217;re only paying £500 and they want THREE rounds of revisions?&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">When I started charging properly, I didn&#8217;t care about revisions. They were paying me fairly. I could afford to make it perfect.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>The Uncomfortable Question You Need to Ask Yourself</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">How much money have you left on the table because you were too scared to ask for it?</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Not because clients said no. Because you never gave them the chance to say yes.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I worked it out once. Over eight years of undercharging, I reckon I lost over £100,000. Maybe more.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">That&#8217;s a house deposit. That&#8217;s a year off work. That&#8217;s financial security I gave away because I couldn&#8217;t have an uncomfortable conversation.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<h2 class="text-text-100 mt-2 -mb-1 text-base font-bold"><strong>What You Can Do About It</strong></h2>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I&#8217;m not going to give you a formula or a pricing calculator. You can Google that.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">What I will tell you is this: the next time you&#8217;re about to quote a client, stop.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Before you type the number, ask yourself: &#8220;Am I about to undercharge because I&#8217;m scared they&#8217;ll say no?&#8221;</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">If the answer is yes, add 50% to whatever you were about to quote.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">See what happens.</p>
</div>
</div>
<div>
<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">I bet you&#8217;ll be surprised.</p>
</div>
</div>
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<div class="standard-markdown grid-cols-1 grid [&amp;_&gt;_*]:min-w-0 gap-3">
<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">And if you&#8217;re not ready to do it alone, that&#8217;s fine. I run a workshop about this exact problem. It&#8217;s called Mirror Check, and it&#8217;s designed to show you why you keep undercharging without you having to figure it out through trial and error like I did.</p>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">Or grab my book. It&#8217;s called &#8220;Don&#8217;t Blame Them, It&#8217;s You&#8221; because, well, it isn&#8217;t them. It&#8217;s you. It&#8217;s me. It&#8217;s all of us who keep pricing ourselves out of a decent income because we&#8217;re too uncomfortable to charge what we&#8217;re worth.</p>
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<p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">But only you can decide if you&#8217;re ready to stop.</p>
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<p>The post <a href="https://www.problemsolvingcatalysts.co.uk/uncategorized/the-2000-project-i-charged-500-for-and-why-ill-never-do-it-again/">The £2,000 Project I Charged £500 For (And Why I&#8217;ll Never Do It Again)</a> appeared first on <a href="https://www.problemsolvingcatalysts.co.uk">Problem Solving Catalysts</a>.</p>
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